{"id":2573,"date":"2026-10-20T08:10:19","date_gmt":"2026-10-20T06:10:19","guid":{"rendered":"https:\/\/terybery.art\/?page_id=2573"},"modified":"2026-10-20T08:37:30","modified_gmt":"2026-10-20T06:37:30","slug":"vraceni-a-reklamace","status":"publish","type":"page","link":"https:\/\/terybery.art\/?page_id=2573","title":{"rendered":"Vr\u00e1cen\u00ed a reklamace"},"content":{"rendered":"\n<p>Pr\u00e1vo na odstoupen\u00ed od kupn\u00ed smlouvy do 14 dn\u016f bez ud\u00e1n\u00ed d\u016fvodu bylo zavedeno proto, \u017ee si p\u0159i n\u00e1kupu na d\u00e1lku nem\u016f\u017eete zbo\u017e\u00ed prohl\u00e9dnout ani vyzkou\u0161et stejn\u011b jako v kamenn\u00e9m obchod\u011b. Tato lh\u016fta v\u00e1m d\u00e1v\u00e1 mo\u017enost zbo\u017e\u00ed zkontrolovat a sezn\u00e1mit se s jeho vlastnostmi. Neslou\u017e\u00ed v\u0161ak k b\u011b\u017en\u00e9mu pou\u017e\u00edv\u00e1n\u00ed zbo\u017e\u00ed nebo jeho bezplatn\u00e9mu vyp\u016fj\u010den\u00ed.<\/p>\n\n\n\n<p>Kdy\u017e nakupujete p\u0159es n\u00e1\u0161 internetov\u00fd obchod, m\u00e1te podle <strong>\u00a7 1829 odst. 1 ob\u010dansk\u00e9ho z\u00e1kon\u00edku <\/strong>pr\u00e1vo <strong>odstoupit od kupn\u00ed smlouvy bez ud\u00e1n\u00ed d\u016fvodu do 14 kalend\u00e1\u0159n\u00edch dn\u016f od p\u0159evzet\u00ed zbo\u017e\u00ed<\/strong>. Stejn\u00fd postup umo\u017e\u0148ujeme i u n\u00e1kup\u016f na I\u010cO, pokud se nejedn\u00e1 o zbo\u017e\u00ed, u kter\u00e9ho odstoupen\u00ed od smlouvy z\u00e1kon neumo\u017e\u0148uje. \u010ctrn\u00e1ctidenn\u00ed lh\u016fta plat\u00ed i p\u0159i osobn\u00edm odb\u011bru, pokud byla objedn\u00e1vka vytvo\u0159ena p\u0159edem p\u0159es e-shop.<\/p>\n\n\n\n<p>Lh\u016fta za\u010d\u00edn\u00e1 b\u011b\u017eet podle ob\u010dansk\u00e9ho z\u00e1kon\u00edku <strong>n\u00e1sleduj\u00edc\u00ed den po p\u0159evzet\u00ed zbo\u017e\u00ed<\/strong>. Pokud si zbo\u017e\u00ed p\u0159evezmete v p\u00e1tek, lh\u016fta za\u010d\u00edn\u00e1 b\u011b\u017eet v sobotu a trv\u00e1 14 kalend\u00e1\u0159n\u00edch dn\u016f. Pokud posledn\u00ed den lh\u016fty p\u0159ipadne na v\u00edkend nebo st\u00e1tn\u00ed sv\u00e1tek, <strong>posledn\u00edm dnem lh\u016fty je nejbli\u017e\u0161\u00ed n\u00e1sleduj\u00edc\u00ed pracovn\u00ed den<\/strong>.<\/p>\n\n\n\n<p>D\u00e1te v\u011bd\u011bt e-mailem na <strong>teryberyart@seznam.cz<\/strong> nebo po\u0161tou. Odstoupen\u00ed od smlouvy je mo\u017en\u00e9 u\u010dinit jak\u00fdmkoli jednozna\u010dn\u00fdm prohl\u00e1\u0161en\u00edm. Samotn\u00e9 zbo\u017e\u00ed n\u00e1m pak pros\u00edm po\u0161lete zp\u011bt co nejd\u0159\u00edve, nejpozd\u011bji do 14 dn\u016f od chv\u00edle, kdy n\u00e1m d\u00e1te o odstoupen\u00ed v\u011bd\u011bt.<\/p>\n\n\n\n<p><strong>Adresa pro zasl\u00e1n\u00ed zbo\u017e\u00ed:<\/strong><\/p>\n\n\n\n<p>Lenka Mi\u010dudov\u00e1<br>Komensk\u00e9ho 18<br>334 42 Chlum\u010dany<\/p>\n\n\n\n<p><strong>N\u00e1klady na dopravu zbo\u017e\u00ed zp\u011bt k n\u00e1m hrad\u00ed kupuj\u00edc\u00ed.<\/strong><\/p>\n\n\n\n<p>Zbo\u017e\u00ed m\u016f\u017eete vr\u00e1tit, i kdy\u017e je vybalen\u00e9 nebo vyzkou\u0161en\u00e9. Pokud ale dojde k jeho po\u0161kozen\u00ed, opot\u0159eben\u00ed nebo nekompletnosti, <strong>m\u00e1me podle z\u00e1kona pr\u00e1vo vracenou \u010d\u00e1stku sn\u00ed\u017eit o odpov\u00eddaj\u00edc\u00ed \u010d\u00e1stku <\/strong>za sn\u00ed\u017een\u00ed hodnoty zbo\u017e\u00ed v d\u016fsledku nakl\u00e1d\u00e1n\u00ed s n\u00edm jinak, ne\u017e je nutn\u00e9 s n\u00edm nakl\u00e1dat s ohledem na jeho povahu a vlastnosti. Pokud vr\u00e1t\u00edte zbo\u017e\u00ed kompletn\u00ed a nepo\u0161kozen\u00e9, vr\u00e1t\u00edme v\u00e1m plnou \u010d\u00e1stku.<\/p>\n\n\n\n<p>Podle \u00a7 1837 ob\u010dansk\u00e9ho z\u00e1kon\u00edku nen\u00ed mo\u017en\u00e9 odstoupit od smlouvy mimo jin\u00e9 v<br>t\u011bchto p\u0159\u00edpadech:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>U <strong>zbo\u017e\u00ed, kter\u00e9 bylo upraveno podle p\u0159\u00e1n\u00ed z\u00e1kazn\u00edka nebo pro jeho osobu<\/strong> (zak\u00e1zkov\u00e1 v\u00fdroba, produkty s vlastn\u00edm potiskem, fotkou na m\u00edru apod.).<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>U zbo\u017e\u00ed v uzav\u0159en\u00e9m obalu, kter\u00e9 bylo z obalu vy\u0148ato a z hygienick\u00fdch d\u016fvod\u016f ho nen\u00ed mo\u017en\u00e9 vr\u00e1tit.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>U zvukov\u00fdch, obrazov\u00fdch nahr\u00e1vek nebo po\u010d\u00edta\u010dov\u00fdch program\u016f, pokud byl poru\u0161en jejich p\u016fvodn\u00ed obal.<\/li>\n<\/ul>\n\n\n\n<p>Pokud se na zbo\u017e\u00ed projev\u00ed vada, m\u00e1te pr\u00e1vo zbo\u017e\u00ed reklamovat podle <strong>\u00a7 2161 a n\u00e1sl. ob\u010dansk\u00e9ho z\u00e1kon\u00edku<\/strong>. Pr\u00e1va z vadn\u00e9ho pln\u011bn\u00ed m\u016f\u017eete uplatnit u vady, kter\u00e1 se projev\u00ed v dob\u011b 24 m\u011bs\u00edc\u016f od p\u0159evzet\u00ed zbo\u017e\u00ed.<\/p>\n\n\n\n<p>Reklamaci vy\u0159\u00edd\u00edme <strong>nejpozd\u011bji do 30 dn\u016f <\/strong>od jej\u00edho uplatn\u011bn\u00ed, pokud se spole\u010dn\u011b nedohodneme na del\u0161\u00ed lh\u016ft\u011b. Podle povahy vady m\u00e1te pr\u00e1vo na odstran\u011bn\u00ed vady opravou, dod\u00e1n\u00ed nov\u00e9 v\u011bci bez vad, p\u0159im\u011b\u0159enou slevu nebo odstoupen\u00ed od smlouvy a vr\u00e1cen\u00ed pen\u011bz, pokud to odpov\u00edd\u00e1 povaze vady. Reklamaci nelze uznat na vady zp\u016fsoben\u00e9 b\u011b\u017en\u00fdm opot\u0159eben\u00edm, nespr\u00e1vn\u00fdm u\u017e\u00edv\u00e1n\u00edm nebo mechanick\u00fdm po\u0161kozen\u00edm.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">P\u0159\u00edloha<\/h2>\n\n\n\n<div class=\"wp-block-file\"><a id=\"wp-block-file--media-427469d7-f710-4d05-9944-d9befea64f07\" href=\"https:\/\/terybery.art\/wp-content\/uploads\/2026\/10\/formular-reklamace.pdf\">Formul\u00e1\u0159 pro reklamaci<\/a><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Pr\u00e1vo na odstoupen\u00ed od kupn\u00ed smlouvy do 14 dn\u016f bez ud\u00e1n\u00ed d\u016fvodu bylo zavedeno proto, &hellip; <\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2573","page","type-page","status-publish","hentry","latest_post"],"_links":{"self":[{"href":"https:\/\/terybery.art\/index.php?rest_route=\/wp\/v2\/pages\/2573","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/terybery.art\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/terybery.art\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/terybery.art\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/terybery.art\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2573"}],"version-history":[{"count":3,"href":"https:\/\/terybery.art\/index.php?rest_route=\/wp\/v2\/pages\/2573\/revisions"}],"predecessor-version":[{"id":2589,"href":"https:\/\/terybery.art\/index.php?rest_route=\/wp\/v2\/pages\/2573\/revisions\/2589"}],"wp:attachment":[{"href":"https:\/\/terybery.art\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2573"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}